TERMS & CONDITIONS OF SERVICE
This website is operated by THE PERFUME CLOSET LTD (UK registered Co. Number:11959990). Throughout the site, the terms “we”, “us” and “our” refer to THE PERFUME CLOSET LTD. “Client”, “You” and “Your” refers to you, the person accessing this website. These terms and conditions outline the terms for the use of THE PERFUME CLOSET LTD’s Website and the basis on which we supply our products to you. THE PERFUME CLOSET LTD’s head office is located at:
Unit 6, Sitara Mall 387-389 Stratford Rd, Birmingham, West Midlands – B11 4JZ, United Kingdom
Please do not continue to use THE PERFUME CLOSET LTD’s website or shop with us, if you do not accept all of the terms and conditions stated on this page. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors/users of content.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Where a printed copy of these terms and conditions has been requested/provided, please note that it becomes obsolete as soon as it is printed, and the terms and conditions published here will be the most up-to-date and supersede any printed copies.
A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
OUR CONTRACTUAL AGREEMENT WHEN YOU PLACE AN ORDER
You may place an order to purchase a Product advertised for sale on the Site by following the onscreen instructions. Items you have selected to buy can be reviewed and edited by clicking on the ‘’Your Bag’’ icon on the top right-hand corner of the page. You will have an opportunity to review your order up until the point at which you submit your order. Your order will be submitted once you click the “Place Order” button on the “Checkout” page.
After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order, in this confirmation we will give you an order number and a summary of your order. That this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you another e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation for the relevant Product and have sent the product out to you.
The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. We may be unable to process your order if the product you ordered is no longer available, out of stock or discontinued OR there is a problem with authorisation of your method of payment. We may also refuse to accept your order if there has been a previous transaction with you that has resulted in a financial loss for us.
In the event your order can not be fulfilled or is not accepted, you will be notified by us via Email, Telephone or Postal communication using the details you have provided. We may also contact you to discuss details about your order using the information you have provided to us.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors who do not have a prior agreement with us.
Certain products or services may be available exclusively online through the website or on sale, or at a reduced rate due to a declared fault with the product. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear on the site. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.
All the images on our website are for illustrative purposes, your product may slightly vary from those images, (in colour for example) due to changes in screen resolutions on different devices or lighting variations when photographs were taken.
The brands we work with from time to time may update their packaging & or labelling and this may cause a variation between the aesthetics of the products displayed in stock photos on the site vs product sent to you, again meaning that your product may slightly vary from images displayed on our site.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected if they do not violate your statutory rights as governed by applicable law.
PRICE AND PAYMENT
The price of any products will be as quoted on our site from time to time except in cases of obvious error. We reserve the right to correct such errors & if a product’s correct price is different from the price stated on our site, we will normally, at our discretion, either contact you for instructions before accepting the order/dispatching the product, or not accept your order and notify you accordingly.
Product prices include all applicable taxes and exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options set out during checkout. We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards or Bank Transfer by completing the relevant details on the “Payment Details” page.
Prices are liable to change at any time, and without notice, but changes will not affect orders we have already accepted & dispatched. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Previously accepted orders will not be affected.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You must not submit false or fraudulent information in order to obtain an order.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
We only accept payment in Pound Sterling by credit or debit card or bank transfer.
If an exchange rate is applicable to your order your card provider or bank will determine the rate of exchange and may add an administration charge which you will be liable to pay.
The contract between us for the items you have ordered will only be formed when we email you to confirm that the items have been dispatched. The contract will therefore be formed in England and the language of the contract will be English.
Where applicable, all refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider or bank when it receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider.
If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to contact us via the contact forms on the site or emailing us at email@example.com.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
We can also be contacted at: THE PERFUME CLOSET LTD, Unit 6, Sitara Mall, 387-389 Stratford Rd, Birmingham, B11 4JZ
You can also contact us by calling the store on 0121 753 4296.
We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order (e.g. Standard Delivery, First Class, or Click & Collect and so on). Delivery will be made to the Shipping address specified in your order and delivered via a third party courier company. We currently use ROYAL MAIL for most delivery’s where possible.
We will endeavour to dispatch all Products comprised in your order at the same time albeit on some occasions in multiple packages. Where it is not possible to dispatch all Products comprised in your order at the same time you will be notified.
Please see Returns & Delivery Policy for details of where we deliver, dispatch times, delivery charges and the available delivery options.
We cannot deliver items within the same order to multiple addresses. Where order notes have been provided or special delivery instructions provided, we do not guarantee that our third party shipping partners will comply with requests and will not be liable if such requests are not fulfilled by third party shipping partners. Therefore, it is at our discretion if these requests are printed onto shipping labels and we do not guarantee that this information will be passed on to third party delivery providers. Where applicable, if there is a customs charge to accept delivery of an order, you accept liability for this.
If you choose to collect your order from a store using Click & Collect, the available stores for collection will be listed when you select this delivery option. You will be notified by email when your order is ready for collection, please note that you will be unable to collect your order earlier than the date or time notified. You must bring your order number, and the order summary with you. You may be asked to produce proof of ID to verify your identity or and/or details of the method used to make payment for the order. To protect you against fraud, we reserve the right to refuse to give you your order unless you provide these documents on collection if requested. If someone else is collecting the Products for you, they must bring your order number and their photo ID. It is your responsibility or that of the person collecting for you to ensure all your ordered items are present when collecting the items. You may be asked to sign to confirm your collection and once you have left the store we are not liable to accept any claims that orders are incomplete or items missing. Whilst we make every effort to have your order ready for collection at the date and or time notified, we will not be liable if we fail to do so in part or in full for circumstances beyond our control. Your order will be available for collection at your chosen store for at least 10 working days, after which time we reserve the right to contact you to discuss delivery or refund options with you.
Once delivered, the Products ordered will become your responsibility and, we will not accept any liability for their loss, damage or destruction after they have been delivered. Exemptions to this are products that are damaged or faulty when delivered or have been incorrectly delivered. Where the packaging is not intact, or seals of packaging have been broken it is your responsibility to refuse delivery of such items. Once you have accepted delivery of an item, we will assume you did so based on the packaging and outer seals remaining intact. Thus, at our discretion we may resolve enquiries where outer packaging is damaged out of goodwill, but we are not liable to accept claims for missing or damaged items in transit if the cause is deemed to be damaged packaging during transit.
Personalised services/hampers/gift wrap
Items that have been personalised in any way cannot be returned for an exchange or refund, unless the item is faulty.
All Products ordered for presentation in a hamper are removed from their cellophane for them to be displayed in the hamper. This does not affect the quality of the fragrance inside.
OUR CANCELLATION, RETURNS AND REFUND POLICY
You may cancel your order (or any part of it) at any stage before the Products are dispatched to you, and up to 14 days afterwards. Please refer to your Delivery & Returns Policy for full details of our returns procedure & terms & conditions or by contacting us using the contact form on the website or emailing email@example.com
You may not cancel your order if the Products are (i) personalised for you; or (ii) perishable items (e.g. food, chocolates etc) unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return items to us, at your own risk. We will not be responsible for any loss or damage to the Products in transit. All such Products should be returned within 14 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.
After you cancel your order and return the Products, any sum debited by us to your credit/debit card/ or paid via Bank Transfer will be refunded in full. We will not refund the cost of delivery to you except in the case of faulty or damaged items, as delivery is a service that is consumed as soon as items are dispatched and delivered. We are not liable to refund delivery charges if the reason for return is not due to damage or negligence on our part. E.g. if you simply change your mind.
We may make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Due to security reasons, and fraud prevention, refunds for orders can only be given to the credit/debit card, bank account of the person who placed the order. We will process the refund due to you as soon as possible and, in any case, (a) 14 days of the day we receive back the Products from you; (b) at our discretion we may refund within 14 days of the day you provide us with evidence that you have returned the Products; or (c) where no Products were dispatched 14 days of the day you provide your notice to cancel the order if applicable.
If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact us.
If you have reason to return a Product received using the Click & Collect service, you must return the Product either by post in accordance with the Returns Procedure or return it in person to the store it was collected from. If you decide to use one of our stores to return the Product, we cannot guarantee the refund will be provided in store. Due to security reasons and fraud prevention, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Our policy on cancellations, returns and refunds does not affect your statutory legal rights as governed by English Law.
If you have any further questions regarding returns, please Contact us.
THIRD PARTY APPLICATIONS LINKS & SERVICES
We may provide you with access to third-party tools over which we do not have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
OUR LIABILITY & EVENTS OUTSIDE OUR CONTROL
We will use reasonable endeavours to ensure that the information on the Site is accurate. We make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information. If you find any inaccurate information on the Site please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We are under a legal duty to supply Products that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity, or other similar losses).
This does not include or limit in any way any liability that cannot, under English law, be excluded, and nothing in this section or elsewhere in our Terms & Conditions affects your statutory legal rights.
If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom or the Republic of Ireland, in which case the applicable law of that part of the United Kingdom or the Republic of Ireland will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
You agree to indemnify, defend and hold harmless THE PERFUME CLOSET LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
We hope to benefit users of this site with the content provided however, we accept no liability and offer no warranties or conditions in relation to this Site or its content (except to the extent that our Terms & Conditions apply) or to the fullest extent such liability can be excluded by law.
TERMINATING THE AGREEMENT
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Any formal legal notices should be sent to us at: THE PERFUME CLOSET LTD, Unit 6, Sitara Mall, 387-389 Stratford Rd, Birmingham, West Midlands – B11 4JZ, United Kingdom or emailed to firstname.lastname@example.org.
ACCESSING THE SITE, links to our site & Our expectations of you
We cannot guarantee that the Site will operate continuously or without interruptions, be timely, secure or be error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. There may be times we conduct maintenance work to the site where it will not be available for access.
You must not attempt to interfere with the proper working of the Site and you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. You must not transmit any worms or viruses or any code of a destructive nature.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
You may not use our products or content for any illegal or unauthorised purpose nor may you solicit others to perform or participate in any unlawful acts, or in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. Unless otherwise stated.
THE PERFUME CLOSET LTD and/or it’s brand partners & licensors own the intellectual property rights for all material on THE PERFUME CLOSET LTD, including product photos, summary’s and descriptions. All intellectual property rights are reserved. You may view and/or print pages from https://theperfumecloset.co.uk for your own personal use subject to restrictions set in these terms and conditions.
You may not attempt use our site or hack it to collect or track the personal information of others, or to spam, phish, pharm, pretext, spider, crawl, or scrape or for any obscene or immoral purpose.
We reserve the right to terminate your use of the Service or any related website for violating any of our terms.
We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:
- You do not remove, distort or otherwise alter the size or appearance of our logo;
- You do not create a frame or any other browser or border environment around the Site;
- You do not in any way imply that we endorse any products or services other than our own;
- You do not misrepresent your relationship with us nor present any other false or misleading information about us;
- You do not otherwise use any of the trademarks displayed on the Site without our express written permission;
- You do not link from a website that is not owned by you; and
- Any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Certain parts of this website offer the opportunity for users to post opinions and reviews for products purchased or information published. THE PERFUME CLOSET LTD may not always manage to, edit, publish or review Comments prior to their appearance on the website. Comments do not reflect the views or opinions of THE PERFUME CLOSET LTD, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws THE PERFUME CLOSET LTD shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
THE PERFUME CLOSET LTD reserves the right to monitor all Comments and to remove any Comments which it considers, in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant to THE PERFUME CLOSET LTD a non-exclusive royalty-free license to use, reproduce,
paraphrase and authorise others to use, reproduce and paraphrase any of your submitted Comments in any and all forms, formats or media.
These Terms & Conditions were last updated, September 2020